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Which payment methods are available on this site?
You can pay for your order using your American Express, Visa, MasterCard or Discover Card. At the present time, we are unable to accept payment using a credit card with a billing address outside of the United States or issued from a bank outside of the United States. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay.
EASY PAY - Take 4 Months to Pay with 0% Interest
Our EASY PAY PLAN gives you the flexibility to extend your purchase over 4 monthly payments, interest free.
Request it by checking yes during the checkout process or when placing your telephone order.
Only available on orders over $100.00 excluding shipping & handling and sales tax.
The first payment includes 25% of the merchandise total plus shipping & handling.*
This offer is only valid with Visa, MasterCard, American Express/Optima, Discover/Novus and debit cards that bear a Visa or MasterCard logo.
*And sales tax if shipping to Florida
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Is it safe to use my credit card over the Internet?
We use the latest Internet security technology to protect your credit card information (the Secure Socket Layer system). This system is compatible with both the Netscape and Internet Explorer web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties.
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How long will it take for creditors to approve my purchase?
Major credit cards (i.e., Visa, MasterCard, Discover and American Express) should be authorized within 24 hours. Credit card orders placed after 5:00 p.m. Eastern Time, Thursday through Sunday, should be authorized by the following Tuesday.
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How much does shipping cost?
Shipping charges vary depending on the shipping method you select. our standard shipping method is UPS ground for $4.95. merchandise orders over $75 will receive free standard shipping as a complimentary upgrade. with standard delivery your order is estimated to arrive within 5 to 10 business days. to receive your delivery in a timelier manner you may choose Express Delivery for $9.95. With Express Delivery, your shipment should arrive within 2 to 3 business days. Because some items are made to order and take 3 to 5 weeks for delivery, they cannot be shipped via Express Delivery. Pending credit approval and item availability, the item(s) will ship within 24 hours from date of order. We are currently unable to ship outside of the United States.
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Will I be charged sales tax?
Sales tax is applied to all orders shipped in the state of Florida. We are required by law to collect and submit sales tax in states in which we have a physical presence.
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How are orders packaged?
Each piece is displayed in an attractive jewelry box. The jewelry is further wrapped within secure packaging to guarantee the safety of your purchase in transport.
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Can I order gift certificates?
At the present time, our site is unable to issue or accept gift certificates. Please check back with us soon, as we are working to make them available in the near future.
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Do you offer gift messages or gift wrapping?
Yes. If you are sending a gift, we can add that special touch! We will enclose a personalized gift message with your order for no additional charge.
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Do you accept credit memos?
No, our site is unable to issue or accept credit memos at this time.
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How do I use my special promotional code?
If you receive a special promotional offer from us via e-mail, simply enter the 5-digit promotional code in the space provided on step 2 of our check out. The promotional offer/discounts will be reflected at the final step of check out.
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What if my order gets lost or damaged in shipping?
If there are any issues with a shipment, contact our Customer Care Department immediately.
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If I am purchasing a gift for someone else, will they know how much I paid?
No. Only the billing address will receive an invoice with the prices on it. An invoice without the prices will be sent with an order being shipped to a different address other than the billing address.
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How do I find out about special items, upcoming promotions and other events?
The best way to stay informed about updates to our site is to sign up for our e-mail registry program, which will notify you of any special items or upcoming promotions. If you have not yet signed up to receive our e-mail notifications, we have several places on our website to opt-in. If you request a catalog, place an order, register with our site or enter our "Treasure Chest" contest, just simply check the box to request our exclusive offers via e-mail.
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How do I contact you if I have a question?
Our Customer Care Department is always happy to answer your questions. You may e-mail us at support@baileydiamonds.com
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What if I can't find exactly what I'm searching for?
We try to feature a vast selection of exciting and beautiful jewelry designed to suit a wide variety of personal tastes. And, we're continuously adding new styles and designs every week. However, if you cannot find the exact piece you are looking for, please go to our order from catalog section and search for that item.
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Product Guarantee
We stand behind every purchase with our Guarantee Of 100% Satisfaction. If you are not completely satisfied with any item you order, we will either replace it or provide you with a full product refund within 30 days of your order, excluding shipping and handling.
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Where do you state your ring sizes?
All of our ring sizes are stated in the detailed description of each ring. When ordering, select your size from the pull-down menu. We try to carry the widest selection of ring sizes to fit most everyone. However, we do not carry half-sizes, and are unable to resize a ring should you not be able to find your exact size. In the event that you cannot find a particular ring in your exact size, we recommend that you order one size larger than you usually wear and take it to your local jeweler to be properly fitted. If you are not sure of your size, please refer to our ring size chart.
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How can I be sure of the quality of the items I order?
We have a professional staff of qualified product development specialists, as well as a certified gemologist, who ensure that the items we sell are of the highest quality and accurately described.
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Gemstone Information
Colored gemstones may have been treated with heating, oiling or irradiation. See our gemstone care chart.
Diamond carat weights may vary by plus or minus 5% of stated carat weight.
Unless expressly noted, the jewelry on this website is not made by Native American craftsmen.
Due to web browser variances, actual stones may vary in shade from those shown.
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How do I return or exchange products?
Please email us at: support@baileydiamonds.com for further assistance with our 30 Days Return Policy
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How long will it take to receive my exchange order?
Once we receive the returned item(s), you should receive your exchange order within 7-10 business days.
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How do I pay additional charges if I choose an exchange item that is more expensive than my original item?
We can charge the difference to the original credit card that was presented.
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Will I incur additional shipping charges if I request an exchange?
We do not charge additional shipping and handling charges on exchange orders. You only have to bear the cost of the shipping your order back to us.
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